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Great Benefits
Stock Options
401(k) plan
Medical insurance
Dental insurance
Flexible spending account
Group life insurance
Long and short-term disability
Time off benefits
Stock Options
401(k) plan
Medical insurance
Dental insurance
Flexible spending account
Group life insurance
Long and short-term disability
Time off benefits
Deliverability Operations Manager
Deliverability
Deliverability
Job Description
The Deliverability Specialist will report to the Director of Deliverability/ISP Relations and will be responsible for leveraging key relationships with clients, ISPs and delivery assurance vendors to ensure the delivery of our clients' e-mail communications to their customers. Technical skills e-mail Industry experience, and working knowledge of privacy legislation is a must.
Position Details:
The Deliverability Specialist will report to the Director of Deliverability/ISP Relations and will be responsible for leveraging key relationships with clients, ISPs and delivery assurance vendors to ensure the delivery of our clients' e-mail communications to their customers. Technical skills e-mail Industry experience, and working knowledge of privacy legislation is a must.
Position Details:
Monitor deliverability metrics (delivered, bounced, inbox, filtered, black lists, etc.)
Manage relationships with key ISPs including white listing and feedback loop programs
Establish strong relationships with e-mail coalitions and organizations
Day-to-day client/industry contact to resolve issues around delivery, technology,
problem identification, investigation, escalation and resolution
Research, understand and document best practices centered on privacy related legislation
and legal compliance.
Manage client through various programs to help improve deliverability and reputation.
Work with engineering team to design product features
Required Skills/Experience:
2-5 years e-mail deliverability, or ISP/ESP industry experience
Understanding of email, SMTP, authentication technology, certification programs,
privacy and anti-spam policies and laws in the US and abroad
Strong interpersonal skills for dealing with ISPs, internal and external clients
Exceptional troubleshooting and problem resolution skills (diagnosis, option assessment,
recommendation and escalation)
Strong ability to effectively manage time, prioritize assignments and multi-task in a rapidly
changing, fast-paced environment
Demonstrated self-starter characteristics and ability to work both independently and as part of a team
Company Background
e-Dialog is a leading provider of advanced e-mail marketing services and solutions. Our clients include an impressive array of the world’s most recognized brands, including the NFL, American Eagle Outfitters, British Airways, Nike and Nintendo. This is your chance to not only work with top brand-name marketers, but also help develop software and solutions that are changing the way companies market today.
About e-Dialog
There is a lot to like about working at e-Dialog besides buzz worthy clients and cutting-edge technology. Ours is a fun and exciting work atmosphere that emphasizes teamwork and creativity. We value the contribution of every employee, and you can rest assured that the work you do every day is making a difference – for e-Dialog and our clients. We welcome new ideas and provide employees with every opportunity to advance their careers. We also offer outstanding benefits, including complete medical coverage, generous vacation time, tuition reimbursement and 401(k). All benefits are subject to the terms and conditions contained in their respective documents. For further information, check us out at: e-dialog.com.
e-Dialog is an equal opportunity employer
[+ go back]
e-Dialog is a leading provider of advanced e-mail marketing services and solutions. Our clients include an impressive array of the world’s most recognized brands, including the NFL, American Eagle Outfitters, British Airways, Nike and Nintendo. This is your chance to not only work with top brand-name marketers, but also help develop software and solutions that are changing the way companies market today.
About e-Dialog
There is a lot to like about working at e-Dialog besides buzz worthy clients and cutting-edge technology. Ours is a fun and exciting work atmosphere that emphasizes teamwork and creativity. We value the contribution of every employee, and you can rest assured that the work you do every day is making a difference – for e-Dialog and our clients. We welcome new ideas and provide employees with every opportunity to advance their careers. We also offer outstanding benefits, including complete medical coverage, generous vacation time, tuition reimbursement and 401(k). All benefits are subject to the terms and conditions contained in their respective documents. For further information, check us out at: e-dialog.com.
e-Dialog is an equal opportunity employer
[+ go back]
